At qbookpro.shop, all our products are digital PDF downloads delivered instantly after purchase. Because of the instant nature of digital downloads, we are unable to offer refunds once the file has been accessed or downloaded.

✅ When We Can Help

If you experience any of the following, please contact us and we will do our best to resolve it:

• You purchased the wrong pattern by mistake
• The file is corrupted or cannot be opened
• You did not receive your download link
• The pattern is significantly different from the description

📧 How to Request Help

Email us at info@qbookpro.shop with:

• Your order number
• A description of the issue

We will respond within 24 hours during business hours.

⚖️ Your Legal Rights Under UK Law

Under the Consumer Contracts Regulations 2013, consumers generally have a 14-day right to cancel digital content purchases. However, this right is lost once the download has begun, provided you gave your express consent and acknowledged this at checkout.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. If a digital product is faulty or not as described, you are entitled to a repair, replacement, or refund.