Refund Policy
At qbookpro.shop,
🎉 We offer free 14-day returns on all orders. No restocking fees. No return postage costs. Just hassle-free returns.
Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
The cancellation period expires 14 days after the day on which you, or a third party nominated by you, takes physical possession of
Refunds
- Once we receive and inspect your returned item, we will notify you by email.
- Approved refunds are issued to your original payment method within 5–7 business days of us receiving the item.
- Original shipping charges are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).
✅ When We Can Help
If you experience any of the following, please contact us and we will do our best to resolve it:
- You purchased the wrong pattern by mistake
- The file is corrupted or cannot be opened
- You did not receive your download link
- The pattern is significantly different from the description
📧 How to Request Help
Email us at info@qbookpro.shop with:
- Your order number
- A description of the issue
We will respond within 24 hours during business hours.
⚖️ Your Legal Rights Under UK Law
Under the Consumer Contracts Regulations 2013, consumers generally have a 14-day right to cancel digital content purchases. However, this right is lost once the download has begun, provided you gave your express consent and acknowledged this at checkout.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. If a digital product is faulty or not as described, you are entitled to a repair, replacement, or refund.